Important information when taking your student to the doctor

Be sure to have the doctor's office call Aetna Student Health at 1-800-783-7447 to confirm the insurance benefits and coverage dates. Have them call while your student is there in person so insurance coverage can be determined and/or applied. Aetna Student Health is only open during office hours. The assistance companies listed on the previous page are open 24/7 and are able to verify eligibility as well.

In the event the doctor's office cannot reach someone at Aetna, or gives you difficulties, write down the name of the person in the doctor's office so EF can contact them during the next business day. You may also call Aetna and ask them to contact the doctor's office on your student's behalf to confirm your student's Erika coverage.

Once a bill has been received by our offices or your student, your student may be asked to submit a claim form to Aetna Student Health with a copy of the outstanding medical bill.

Ensure your student reviews the doctor’s bill carefully. In the event your student did not pay the copayment up front, or if they had a routine or otherwise non-covered doctor’s visit, they may be receiving a legitimate bill that must be paid.

When the bill is for more than the copayment amount, contact Aetna Student Health at 1-800-783-7447 to be sure they have received the invoice and that the condition is covered. Otherwise, the doctor will expect payment and may start sending collection notices. To prevent this from happening, students should contact Aetna Student Health immediately if they receive a bill.

Send a copy of any medical bills to your IEC so they can provide assistance as needed.